Privacy Policy

At Lucky Support Solutions, we value and respect your privacy and take all reasonable steps to protect your personal information. We comply with applicable privacy laws and regulations. This Privacy Policy explains how and why your information is collected, how it is used or shared, and how it is protected.

1. Sensitive Information

To provide our services, we may collect and process the following types of personal information:

Personally Identifiable Information –Including but not limited to your name, address, telephone number, email address, date of birth, and any other information you provide directly to us.
Sensitive Information –In certain circumstances, we may collect health or disability-related information that is directly relevant to the services and care you require.
Payment Information – Including billing details and transaction information related to the services provided.
Usage Data – Information about how our website is accessed and used, such as IP address, browser type, device type, and pages visited.

2. Use of Information

We may use your information for the following purposes:

To provide, manage, and administer our services, including support coordination and caregiver allocation.
To communicate with you regarding appointments, enquiries, service updates, and other relevant matters.
To process payments and manage billing.
To comply with legal and regulatory obligations.
To improve our website, services, and overall user experience.
To send updates or promotional materials where you have consented to receive them.

3. How We Protect Your Information

We take reasonable steps to ensure your personal information is secure, including:

Storing sensitive data in encrypted or secure systems where appropriate.
Restricting access to authorised personnel only.
Conducting regular system reviews and security audits.
Securely disposing of data when it is no longer required.

4. Disclosure of Information

We do not sell or lease your personal information to third parties. However, we may disclose your information in the following circumstances:

Service Providers and Vendors – To trusted third parties (such as caregivers, IT providers, or administrative service providers) on a confidential and need-to-know basis.
Legal Requirements – where required by law, regulation, or court order.
With Your Consent – where you have given permission for us to share information for a specific purpose.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your browsing experience. Cookies help us understand how visitors use our website and allow us to enhance functionality. You can manage or disable cookies through your browser settings; however, this may affect certain features of the website.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent for processing where applicable.
Request deletion of your personal information, subject to legal and regulatory requirements.

7. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

8. Amendments to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on our website along with the revised effective date. Continued use of our services after changes are made indicates your acceptance of the updated policy.